F.A.Q.
Questions people actually ask
Getting started
A peer-to-peer noticeboard for sending documents and keys with travellers already going your way. A sender posts a request, carriers on that route send offers, the sender chooses one, and both sides confirm each step.
- Register
- Post a request with the route and the reward — or ask a carrier whose trip fits
- Choose a carrier, agree the terms, then pay through BOXBIRDS (a secure deal) or settle directly (the noticeboard)
Documents and keys only, and nothing sealed: the carrier must be able to look inside. Nothing else may be carried through BOXBIRDS — the limit keeps carriers on the right side of airline and customs rules.
On a secure deal the sender pays by card through BOXBIRDS once the terms are agreed. BOXBIRDS holds the money and pays it out to the carrier’s bank account through Stripe when the delivery is confirmed — or 72 hours after it is marked delivered, if nobody opens a dispute. On noticeboard deals the sender pays the carrier directly, by whatever means you agree.
Open a dispute from the deal — at the latest within 72 hours of the carrier marking it delivered. BOXBIRDS reviews both sides, the chat and the deal record — every confirmation is timestamped. On a secure deal the money stays held until the decision, and the ruling decides where it goes: back to you, to the carrier, or split. On noticeboard deals no money passes through BOXBIRDS, so it cannot refund or withhold a payment.
Any two cities on the list. How you pay depends on the route: between two cities outside Russia it is always a secure deal (card through BOXBIRDS, held until delivery); on a route with a Russian city you choose a secure deal or the noticeboard; within Russia it is the noticeboard, settled directly between you.
Through Stripe, into your own bank account. Set up payouts once in Finance → Payouts: Stripe asks for a photo ID, a bank account in your name, your phone, home address and date of birth — about ten minutes. BOXBIRDS never sees those details. A reward is paid out when the delivery is confirmed (or 72 hours after it is marked delivered); the bank usually shows it within a few business days, and the very first payout can take longer while Stripe finishes its checks.
Any country Stripe pays out to — Finance → Payouts lists them; Russian bank accounts are not supported. Choose the country of the bank account you will be paid to: it cannot be changed once you submit. “Action needed” means Stripe wants one more document or detail; press Continue there and answer it before the date shown, or payouts pause until you do.